At Espresso Dolce, we take pride in providing premium coffee equipment and accessories to home baristas and commercial café owners alike. While we carefully inspect all items before shipment, we understand that sometimes returns or exchanges are necessary. Please review our policy below to ensure a smooth process.

Our Return Policy

We accept returns within 15 days of delivery for most items. To be eligible for a return:

  • Item must be unused, in original packaging, and in resalable condition
  • Original proof of purchase must be provided
  • All original accessories and documentation must be included

Note: For hygiene reasons, the following products are non-returnable unless defective:

  • Caffitaly Capsules (opened packages)
  • Descaler / Cleaner products
  • Filters that have been removed from original packaging
  • For Milk accessories (Pannarello, Frothers, Steam Wands) that show signs of use

Return Process

Follow these steps to initiate a return or exchange:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Our team will respond within 2 business days with a Return Authorization Number (RAN) and instructions
  3. Securely package the item(s) with all original materials
  4. Include the RAN clearly marked on the outside of the package
  5. Ship using a trackable method to:
    Espresso Dolce Returns
    797 Harvest Moon Dr
    Unionville, CA L3R 0L7

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected (typically within 5 business days):

  • Refunds will be processed to your original payment method
  • Credit card/PayPal refunds typically appear within 5-10 business days, depending on your financial institution
  • You will receive email confirmation when your refund has been processed

Exchange Process

For exchanges (size, color, or model changes):

  1. Follow the same return process above
  2. Clearly indicate in your email that you’re requesting an exchange and specify the desired replacement item
  3. Once we receive your return, we’ll ship the replacement item
  4. Any price differences will be charged/refunded accordingly

Exchanges typically add 3-5 additional business days to processing time compared to standard returns.

Defective or Damaged Items

If you receive a defective or damaged item (especially important for commercial machines and grinders):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for expedited replacement at no additional cost
  • In some cases, we may request return of the defective item for manufacturer inspection

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Espresso Dolce Team, I would like to request a return/exchange for my recent purchase: Order Number: [Your Order Number] Date of Purchase: [Purchase Date] Item(s) to Return: [Product Name(s) and Model if applicable] Reason for Return: [Please specify – wrong item, defective, change of mind, etc.] For exchanges, I would like: [Specify replacement item if applicable] I confirm that the item(s) are unused, in original packaging, and include all accessories. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Questions?

For any questions about our returns policy, contact our customer care team:

Email: [email protected]
Phone: +1 (905) 555-0192 (Monday-Friday 9am-5pm EST)

We appreciate your trust in Espresso Dolce for your coffee equipment needs and strive to make every transaction as satisfying as your perfect espresso shot.